Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@gardenprouk.com. We will then arrange for a collection or authorise you to return it. Unfortunately, for any unwanted items, the cost of the return will be the responsibility of the buyer, though we are always happy to help you find the cheapest, trackable returns service available. We are not responsible for the loss of any items that are not returned on a traceable service. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@gardenprouk.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We ask this happens within 24 hours of delivery and you use photographs to highlight all of the issues please. Use returns@gardenprouk.com. Whilst we do all that we can to ensure our packaging is secure and that your items inside are safe and sound, if there are any faults, knocks or bumps that we, or our courier, have caused, we’ll look to resolve this right away. We may send someone out to repair your item, collect your item (on some occasions, we may even ask you to donate the item to charity if we feel it can be of use to someone else) and refund you in full, repair it, or sort out a replacement. For the speediest resolution, when you contact us be sure to include detailed images of the problem so we can understand how best to resolve the issue.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gifted free items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@gardenprouk.com.